Olivier Pailhes, co-founder and CEO of Aircall, said: “Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations. “The company has tremendous momentum within a huge category and a differentiated product strategy that will sustain significant growth for many years to come,” he added. Kirk Lepke, executive director at Goldman Sachs, said the bank had been “following Aircall’s journey for some time”. The company saw more than 65 percent total customer growth year on year, and now has more than 8,500 customers worldwide. It is aiming to open a new office in the UK by the end of 2021, and plans to recruit more customer-facing teams in its London and Berlin offices, to reach the European market better.Īircall has had a lucrative year, thanks to the widespread move to home working. Aircall was founded in 2014 with the belief that traditional business phone systems were hard to manage, siloed, and required heavy implementation costs and time.The cloud-based phone system, which counts Natwest, Spareroom and Mindful Chef among its customers, plans to hire 260 new employees by the end of the year, in new and current markets including the UK.
In an increasingly virtual world, businesses were lacking an easy-to-use solution that could integrate with other critical business applications, and support the communications needs of a dispersed and flexible workforce.
further as well as what it means for the company and contact center industry.
#Aircall 120m goldman sachs group series#
Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalized and convenient service. Aircall announced a 120M Series D funding round led by Goldman Sachs. Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business softwares like Salesforce, Hubspot, Zendesk, Slack, Intercom and many others. This allows businesses to streamline workflows, providing more efficiency for their teams with better visibility, data and insights into their customers' needs and their teams' performances. Ultimately, the solution allows personalized experiences for their customers. Aircall 120m goldman sachs group 1b tsebloomberg professional#Īircall was built to empower any professional to have richer conversations, and to allow the phone channel to be accessible, transparent, and collaborative.Ĭhristian Resch, Managing Director at Goldman Sachs, said: "The past 12 months have been a catalyst for Aircall's cloud based SaaS communication solution. We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally." In a hybrid work environment, users are looking to Aircall to provide an easy to use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction. Kirk Lepke, Executive Director at Goldman Sachs, added: "We have been following Aircall's journey for some time and are delighted to be partnering with Olivier and the Aircall team to lead the Series D. Aircall 120m goldman sachs group 1b tsebloomberg series# The company has tremendous momentum within a huge category and a differentiated product strategy that will sustain significant growth for many years to come."ĭespite the challenges this past year has brought, Aircall achieved record-breaking growth across its business.
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